Delivery + Returns

We are currently only shipping to the UK, though hoping to
expand in the near future.

Delivery options include Royal Mail (1st and 2nd Class), and Hermes.

If you would like to cancel your order, please notify us within the first 24 hours of placing your order. After this time, your order might be prepared for delivery and unfortunately we may be unable to process this request.

We hope you love your purchase. If you are not happy with your purchase, please in the first instance contact us where we will do our best to try and help resolve the issue. If you have fallen out of love with your purchase and wish to return it, contact us within 14 days of your order. We would ask that the item is unused and in the same condition that you received it. You will be responsible for return costs and we would ask that you retain proof of postage. Once the item has been received back to us, we will process your refund to the original method of payment within 48 hours if the above conditions are deemed to have been met.

Unfortunately, customised items are exempt from being returned unless faulty.

In the unfortunate event that your item arrives faulty or damaged, please contact us at hello@poppyandblossom.co.uk. Please retain the packaging and email photographs of the item to the above email address where we will be happy to assist and resolve the issue.